Frequently Asked Questions

General Questions

What is NXLVEL?

NXLVEL is a luxury streetwear brand built for builders, athletes, and entrepreneurs who understand that success is intentional. We embody the philosophy of deliberate growth through five distinct levels of life—each piece represents your commitment to alignment and progress.

What makes NXLVEL different?

Our premium collection combines sophisticated design with meaningful purpose. Every piece features signature gold accents, deep navy tones, and meticulous craftsmanship that reflects the intentional journey of our community.

Orders & Shipping

How long does shipping take?

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders typically arrive within 10-14 business days.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email so you can monitor your package every step of the way.

Products & Sizing

How do NXLVEL products fit?

Our pieces feature a modern, tailored fit designed for the contemporary achiever. We recommend checking our detailed size guide on each product page. If you're between sizes, we suggest sizing up for a more relaxed fit.

What materials do you use?

We use only premium materials including ultra-soft cotton blends, high-quality embroidery, and durable metallic accents. Every piece is crafted to maintain its luxury feel and appearance over time.

How do I care for my NXLVEL pieces?

To preserve the quality and gold accents, we recommend washing inside out in cold water and hanging to dry. Avoid bleach and high heat to maintain the premium finish.

Returns & Exchanges

What is your return policy?

We offer 30-day returns on unworn, unwashed items with original tags attached. Simply contact our team to initiate a return and receive your prepaid shipping label.

Can I exchange for a different size?

Yes! We're happy to exchange items for a different size within 30 days of purchase. Reach out to our customer service team to arrange your exchange.

Subscription & Rewards

What are the benefits of subscribing?

Subscribe and save 15% on every order, plus get early access to new releases, exclusive colorways, and members-only content designed to support your journey through the five levels.

Can I cancel my subscription anytime?

Yes, you have complete flexibility. Cancel, pause, or modify your subscription at any time through your account dashboard.

Contact & Support

How can I reach customer service?

Our team is here to support your journey. Email us at support@nxlvel.com or use the contact form on our website. We typically respond within 24 hours.

Do you have a physical store?

Currently, NXLVEL operates exclusively online, allowing us to serve our global community of builders, athletes, and entrepreneurs wherever they are on their journey.