Refund policy

Last updated: September 17, 2026

MY$TOAR Return & Refund Policy

We want you to feel confident in your purchase. Please review the policy below before ordering.

Returns

We accept returns requested within 14 calendar days of delivery. Returned items must be unworn, unwashed, and in their original condition with all tags attached.

Items marked as final sale at the time of purchase are not eligible for return.

To request a return, email hello@mytoar.com with your order number and the reason for your return. Please contact us before sending anything back. We will respond within 2–3 business days with return instructions.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be issued to your original payment method within 5–7 business days after approval. Your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

We offer exchanges for sizing issues, subject to product availability. We also replace items that arrive defective or damaged. Email hello@mytoar.com with your order number and the details of your request.

Damaged or Defective Items

If your item arrives damaged or defective, contact us as soon as possible at hello@mytoar.com and include your order number and clear photos of the issue. We will review the request and provide a replacement or refund at no cost to you when the issue is confirmed.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable unless required by applicable law.

Questions

For questions about returns or refunds, contact us at hello@mytoar.com.